Frequently Asked Questions
How do I get my items for consignment to you?
You have two easy options for sending us your items: you can schedule a convenient at-home appointment with our consignment manager, who will come right to your doorstep, or you can ship directly to our Brooklyn office. Shipping is handled through USPS at it's free — once you register on our website, you’ll be able to download your prepaid label, print it, and drop off your package at any Post Office.
**For this moment to request a free shipping label, please contact kristina@littledarling.co. We’ll provide all the details and help make sure your items are safely on their way.
How much does shipping cost?
We work with USPS Ground Advantage to offer the best shipping rates for you. Shipping costs are calculated based on your order size and destination.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is your return policy?
We accept exchanges or returns for store credit within 14 days of receiving your order, as long as items are in their original saleable condition with tags attached. To start a return, please email us at Kristina@littledarling.co to receive a prepaid shipping label. The cost of return shipping will be deducted from your refund amount.
After 14 days, only return requests for defective items (beyond normal wear and tear) will be considered.
How much do I get for my items?
Our payout depends on the selling price:
- Items priced at $10 or less – you receive 50% of the sale price
- Items priced at $20 or less – you receive 60%
- Items over $20 – you receive 70%
We handle pricing based on brand, condition, and market demand, and you’ll see your share as soon as the item sells. More information here: Sales rates
How long does the evaluation take?
Once we receive your items, our team typically reviews and prices them within 2–4 weeks. During busy seasons it may take up to 6 weeks, but we’ll update your Little Darling account as soon as everything is ready.
What condition should the clothing be in?
We accept only clean, gently used items that are ready to wear. Please ensure each piece is:
- Freshly washed and free of stains, odors, or pet hair
- Damage-free—no holes, missing buttons, broken zippers, or excessive wear
- Current and stylish, ideally from the last few seasons
If it’s something you’d feel proud to gift to a friend, it’s perfect for Little Darling. More information is here: Quality Policy
What happens to unclaimed items you don’t buy?
What happens to unclaimed items you don’t buy?
Items we decide not to list will be:
- Returned to you if you’ve chosen the return option, or
- Donated to local charities or partner organizations if you’ve selected donation.
You’ll set your preference when you create your consignment account, so every item is handled the way you choose.
Can I use store credit as a payout?
Yes! We offer two convenient payout options:
- Store Credit – Choose store credit and earn a little extra. Your credit is added to your Little Darling account and can be used anytime to shop our site.
- Bank Transfer – Prefer cash? We can transfer your earnings directly to your bank account once your items sell.
You can select or change your payout preference in your account settings.
When do I see my selling items information?
All accepted items are carefully evaluated and priced within 2–6 weeks after your initial appointment.
Once pricing is complete, you’ll receive:
- A detailed list of every accepted item and its selling price
- Login information for your Little Darling account, where you can track sales and payouts in real time
When do I receive a payout?
Payouts are issued after your items sell. Once a buyer’s return period has passed (14 days), you can request your earnings.
Still have questions?
Contact us kristina@littledarling.co